Our strategy and core values
Our strategy sets out how we deliver our purpose, and is broken down into three strategic themes, which govern everything we do.
Our core values - to be customer-focused, innovative and trustworthy - provide the cultural framework we operate in.
See Our purpose and strategy
The best service to customers
At the lowest sustainable cost
Our planning horizons
We undertake long, medium, and short-term planning, taking into account our external drivers and what matters to stakeholders.
See How we plan for the future
Our business is very long-term by nature and we must build resilience to ensure we can continue to provide this essential service.
Medium-term planning reflects our five-year regulatory periods, and aims to help us work towards our long-term plans.
We set annual targets but retain flexibility in these short-term targets to respond to challenges and meet our five-year goals in the most effective and efficient way possible.