We have used a red, amber green colour coding to indicate whether performance in 2019/20, when compared to 2018/19, has improved, stayed broadly the same or deteriorated. Measures where there is no scope for improvement, or the target has been achieved, are also recorded green.
One of our strategic themes deals with operating and behaving in a responsible manner. This is a core part of who we are as a business and has been for many years.
Responsible business is in our DNA
We have a strong track record leading on environmental, social and governance matters. Over the past 20 years we have measured ourselves against national and international benchmarks of responsible business practice, often breaking new ground in the way the water sector approaches challenges such as catchment management schemes and support for vulnerable customers.
This is not just about what we do, but how we do it. A key strength is the continuity of our approach with a clear purpose and strategic objectives. This long-standing commitment to responsible business has provided a solid foundation upon which to evolve existing programmes, develop new initiatives, and respond to the changing world in which we operate.
Creating long-term value for all
Having tangible, externally recognised measures of our behaviour and performance helps retain the trust of those who take an interest in the way we do business. We collate and monitor a wide range of performance measures to assess our progress and report these publicly. We align ourselves to recognised management standards and accreditations to give confidence in the way we are operating.
For more information on how we manage our business in a responsible manner, please visit unitedutilities.com/corporate/responsibility