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Introduction
Driven by what matters
Business overview
Business overview
Go back
Chairman and Chief Executive Officer's review
2019/20 highlights
2019/20 highlights
Read more
Strategic report
Delivering our purpose
Delivering our purpose
Go back
Our purpose and strategy
What we do
Our region
Engaging our stakeholders
Our business model
Our business model
Go back
Overview
Our key resources
Our external drivers and relationships
How we plan for the future
Our plans for 2020—25
How we create value for stakeholders
How we respond to challenges
How we measure our performance
How we measure our performance
Go back
Introduction to our KPIs
Our operational KPIs
Our financial KPIs
Our other performance indicators
Contributing to the UN SDGs
Our approach to climate change (TCFD)
Our approach to climate change (TCFD)
Go back
TCFD: overview and governance
TCFD: risk management
TCFD: strategy
TCFD: metrics and targets
Our performance in 2019/20
Our performance in 2019/20
Go back
Operational performance 2019/20
Financial performance 2019/20
Our risk management
Our risk management
Go back
Overview of our risk management
Principal risks and uncertainties
S172(1) Statement
Non-financial information statement
Glossary
Time for a tea break
Our purpose and strategy
Read more
Governance
Board of directors
Letter from the Chairman
Corporate governance report
Nomination committee report
Audit committee report
Audit committee report
Go back
Code principle - audit, risk and internal control
Audit committee report
Corporate responsibility committee report
Remuneration committee report
Remuneration committee report
Go back
Annual statement from the remuneration committee chair
Code principle - remuneration
At a glance summary: executive directors' remuneration
Annual report on remuneration
Appendix 1: Directors' remuneration policy (abridged)
Appendix 2: Executive directors' share plan interests 1 April 2019 to 31 March 2020
Tax policies and objectives
Directors' report
Statement of directors' responsibilities
Corporate governance report
Read more
Financial statements
Independent auditor's report
Consolidated income statement
Consolidated statement of comprehensive income
Consolidated and company statements of financial position
Consolidated statement of changes in equity
Company statement of changes in equity
Consolidated and company statements of cash flows
Guide to detailed financial statements disclosures
Accounting policies
Notes to the financial statements
Notes to the financial statements
Go back
6 Finance expense
Notes to the financial statements–appendices
Notes to the financial statements–appendices
Go back
Five-year summary - unaudited
Guide to detailed financial statements disclosures
Read more
Shareholder information
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Annual Report 2020
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Annual Report 2020
06 April 2020
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Glossary
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Annual Report 2020
Introduction
Driven by what matters
Business overview
Chairman and Chief Executive Officer's review
2019/20 highlights
Strategic report
Delivering our purpose
Our purpose and strategy
What we do
Our region
Engaging our stakeholders
Our business model
Overview
Our key resources
Our external drivers and relationships
How we plan for the future
Our plans for 2020—25
How we create value for stakeholders
How we respond to challenges
How we measure our performance
Introduction to our KPIs
Our operational KPIs
Our financial KPIs
Our other performance indicators
Contributing to the UN SDGs
Our approach to climate change (TCFD)
TCFD: overview and governance
TCFD: risk management
TCFD: strategy
TCFD: metrics and targets
Our performance in 2019/20
Operational performance 2019/20
Financial performance 2019/20
Our risk management
Overview of our risk management
Principal risks and uncertainties
S172(1) Statement
Non-financial information statement
Glossary
Time for a tea break
Governance
Board of directors
Letter from the Chairman
Corporate governance report
Nomination committee report
Audit committee report
Code principle - audit, risk and internal control
Audit committee report
Corporate responsibility committee report
Remuneration committee report
Annual statement from the remuneration committee chair
Code principle - remuneration
At a glance summary: executive directors' remuneration
Annual report on remuneration
Appendix 1: Directors' remuneration policy (abridged)
Appendix 2: Executive directors' share plan interests 1 April 2019 to 31 March 2020
Tax policies and objectives
Directors' report
Statement of directors' responsibilities
Financial statements
Independent auditor's report
Consolidated income statement
Consolidated statement of comprehensive income
Consolidated and company statements of financial position
Consolidated statement of changes in equity
Company statement of changes in equity
Consolidated and company statements of cash flows
Guide to detailed financial statements disclosures
Accounting policies
Notes to the financial statements
6 Finance expense
Notes to the financial statements–appendices
Five-year summary - unaudited
Shareholder information