Annual Report 2020 - United Utilities Group PLC

Our approach

Our integrated way of thinking allows us to understand the material issues affecting our stakeholders and in turn what value we want to create.

We are a purpose-driven organisation. This is why we exist, and is what drives us to focus on what matters to create value for our stakeholders.

Our purpose is to provide great water and more for the North West.

To create value for our stakeholders, it is important to understand what matters to them. We continually assess what matters to our stakeholders and this shapes how we deliver our strategy to fulfil our purpose.

Our decisions are shaped by material issues for stakeholders, risk assessments, a commitment to environmental, social and governance (ESG) matters and our pioneering Systems Thinking approach. This integrated approach helps us create sustainable long-term value.

Our purpose

We are a purpose-driven organisation. This is why we exist, and is what drives us to focus on what matters to create value for our stakeholders.

Our purpose is to provide great water and more for the North West.

What matters to our stakeholders

To create value for our stakeholders, it is important to understand what matters to them. We continually assess what matters to our stakeholders and this shapes how we deliver our strategy to fulfil our purpose.

How what matters shapes our decisions

Our decisions are shaped by material issues for stakeholders, risk assessments, a commitment to environmental, social and governance (ESG) matters and our pioneering Systems Thinking approach. This integrated approach helps us create sustainable long-term value.

Chairman and Chief Executive Officer’s review

Sir David Higgins

Chairman

Steve Mogford

Chief Executive Officer

What to look out for in our
Annual Report

Delivering our purpose

Our plans for 2020–25

Our performance in 2019/20

How we measure our performance

Business insights

We continually assess what matters to our stakeholders and this shapes how we deliver our strategy to fulfil our purpose.

Operational highlights

Our strategic themes enable us to work towards our vision and deliver our purpose

The best service to customers

At the lowest sustainable cost

In a responsible manner

Financial highlights

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United Utilities
Group PLC

Our approach